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What is Biller?
Who can buy with Biller?
How does it work?
Credit and fraud check
Am I eligible to purchase with Biller?
Why is my order not approved?
I made an order, what is next?
Why did I receive a payment request?
Is the payment request the same as an invoice?
I haven't received my order yet
Why Biller sent me a payment request?
Who will send the invoice and when?
I have not received an invoice yet
What is a payment request?
I want to cancel my order
I want a refund
Within how many days should I pay to Biller?
How can I make a payment to Biller?
How long does it takes to process my payment?
Where can I contact or make questions about my payments?
What happens if I do not pay Biller?
Deliveries and returns
How can I return an order?
Who sends the credit note?
Why is Biller sending me email reminders?
Privacy & opt-out policy
Does Biller work with, for example, a portal where payment/customer information can be viewed?
What happen when a customer buys with Biller in my web commerce?
When should I ship the goods?
Does Biller use minimum or maximum order amounts?
What happen when I capture an order?
Shipping and returns
Who is responsible for shipping and returns?
When do I ship the goods?
The buyer wants to return all or part the order
Do I still need to send an invoice when selling with Biller?
How should I handle my bookkeeping?
The buyer wants a refund
How do credit notes and refunds works?
Can an employee of the seller (or another Biller customer) still adjust amounts/payment terms after processing the invoice?
When does Biller settles my invoices?
How do Biller deals with the dunning actions such as reminders and collections?
Fraud and AML
Why does Biller needs to evaluate my business before getting started?
Does Biller takes the risk in a transaction?
For buyers, does a larger organization's credit line differ from smaller companies?
How can implement Billler as a payment method?
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by Freshdesk Support Desk